Hotel management is the full operation of a property on behalf of its owner, covering daily service, staff, quality, finances and the guest experience. Dijiwa Asia provides this service for hotels, resorts and villas in Bali and across Indonesia. The aim is consistent guest satisfaction and financial performance, delivered in a partnership where the owner keeps full ownership.
Who this service is for
This service is for owners of operating properties who want a professional operator. It is also for developers of new properties who need an operator involved from the start. For new developments there is no transition phase, because we guide the property from concept through opening.
Foreign owners are welcome. Foreign investors can own hospitality properties in Indonesia through PT PMA structures, and we coordinate with legal and regulatory specialists on that process.
What is included
Our team leads daily operations with a hands-on approach, so that every aspect of the property meets international standards while honoring local culture. The scope of services covers five areas.
- Daily operations and service management: each property has an on-site general manager and operations team, employed and supervised by Dijiwa. Corporate directors oversee operations, revenue management, sales, marketing, finance, culinary, HR and technical services.
- Staff recruitment, training, and HR development: we recruit, hire, train and supervise all property staff, sourcing talent from local communities.
- Quality control and service audits: monthly property inspections by the corporate team, brand standard audits and mystery guest programs.
- Financial and performance reporting: daily, weekly and monthly reports, described below.
- Guest experience and brand compliance: guest feedback monitoring and response, and standards that every Dijiwa Sanctuaries property must meet.
How we work with owners
The engagement begins with an initial consultation, then a property evaluation and market analysis. A detailed proposal follows, and if both sides agree, we negotiate a management agreement and begin transition planning. Consultations and evaluations are complimentary.
Owner involvement is flexible. Some owners prefer quarterly reviews, while others want monthly updates and a role in strategic decisions. Owners can visit at any time with reasonable notice to the general manager, and our executive team is directly available. Major capital improvements need owner approval and funding.
For how rate setting works in this market, see our insight on dynamic pricing services in Bali. For choosing a partner, see how to choose a hotel management company in Bali.
Frequently asked questions
What is your management fee structure?
Agreements typically include a base management fee, set as a percentage of gross revenue. They also include an incentive fee, set as a percentage of GOP once agreed performance thresholds are met. Specific terms depend on property type, size and market conditions. We provide detailed monthly accounting.
How long are your management contracts?
Standard agreements start from 10 years, which gives time to implement systems, build the brand presence and optimize financial performance. Renewal options can be structured, and the contract length is negotiable.
Do you require an equity stake in the property?
No. We are pure operators and do not require ownership stakes. You keep 100% ownership while we provide management expertise under the Dijiwa Sanctuaries brand.
What financial reporting do owners receive?
Owners receive daily reservation reports, weekly performance summaries and monthly financial statements. Monthly statements include the P&L, balance sheet and cash flow. Owners also receive KPI dashboards, budget versus actual variance analysis, competitive set benchmarking and annual audited financials. Reporting is available through online dashboards and monthly review calls.
Contract and fee terms are explained further in Understanding Hotel Management Fees and Contracts. To discuss managing your property, contact Dijiwa Asia.